DialogShift chat application on our website

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to respond to enquiries.

For the operation of the chat function, the chat texts are texts are saved and a cookie with a unique ID is set – this is used to recognise you as a customer, recogniseyou as a customer.

A cookie is a small text file, stored locally in the cache on your device. With the help of this cookie , our application recognises the device and can call up past chat logs. This cookie is stored for 90 days since it was last used. You can deactivate the storage of cookies in your browser settings. However, the chat function cannot be executed without the use of cookies.

The possible disclosure of e.g. name, e-mail address or telephone number is voluntary and with your consent, to temporarily use and store this data for the purpose of of the contact and to store it temporarily. This personal data will be deleted after 90 days.

The legal basis for data processing is in accordance with Art. 6 para. 1 lit. F GDPR on the basis of our legitimate interest in effective customer service, for statistical analysis of user behaviour and for optimisation purposes of our offers.

DialogShift offers under

https://www.dialogshift.com/datenschutz

further information on the collection and use of data and on your your rights and options for protecting your privacy.